Two New Positions Available for New Directions at BWWG

Bungendore Wood Works Gallery is a multi award winning gallery that exhibits and promotes Australian crafted giftware, sculpture, contemporary furniture and fine art. We offer opportunities to join our professional team to develop a career in the care, presentation and sale of works by Australian artists and makers

We are interviewing for two positions. We are interested in speaking to people who are outgoing and articulate, and who will promote the work of individual artists with enthusiasm and appreciation.

Previous retail experience is desirable. However, there will be extensive training from co-workers. We are particularly interested in any specialised and/or relevant skills you may bring to the Gallery.
Both positions require working every second weekend. We offer Award wages or above, and penalty rates.

See below for Job Description and Selection Criteria details.

Please send by post or e-mail a CV and letter of introduction to the Manager, Bungendore Wood Works Gallery, 18 Malbon Street, Bungendore, 2621 by COB 17 July.

JOB DESCRIPTION AND SELECTION CRITERIA

General Job Description: The Gallery Sales Representative’s (GSR) primary focus is customer satisfaction and service. The GSR administers the front counter and the gallery floor, assisting walk-in customers with all sales and general enquiries and handles all phone enquiries. They need to have the ability to provide exceptional service, follow through and coordinate between clientele and administration staff. To work as part of a team and work closely with other team members to ensure customer satisfaction and service.

Responsible to: Finance Manager and Stock Controller.

Primary Daily Responsibilities: The following duties are basic operational procedures encountered on a daily basis

Opening and closing of the Gallery.
Welcoming all visitors on arrival.
Embracing the 4 Ps principle of priorities - People, Product, Place, Paperwork
Promote services to visitors and phone customers.
Answer e-mail inquiries and follow-up sales emanating from both Internet and email sources.
Follow through on Gallery floor negotiations to final sale of product.
Using the gallery’s digital camera to satisfy customer inquiries as required
Obtain and accurately communicate customer requirements to other staff members as required.
Resolve customer complaints directly, discreetly and quickly, in a manner that exceeds the customer’s expectations.
Answer telephones promptly and in the style as adopted by all Gallery staff.
Process cash and credit sales on Gallery's Point of Sale system.
Wrap or package customer's purchases.
Reconcile all sales data entry at the end of the day.

Secondary Responsibilities: The following are general duties that may be encountered on a day to day or week to week basis

Maintain front counter supplies and other promotional material.
Maintain, clean and organise front counter, lobby, display and general gallery areas.
Adhering to applicable Occupational Health and Safety requirements.
Replacing light bulbs and other operations that involve the use of a ladder.
Lifting and moving furniture and re-organising of displays.
Hanging and placement of fine art and wall works.
Oiling and polishing of products and furniture on the Gallery floor.
Assist with exhibitions and general Gallery displays.
Receive, unpack, count and price incoming stock.
Assist with rolling stock-takes as required.
Assist in the Gallery’s product oiling room as required.

Specific Selection Criteria

Intending applicants should first read the following statement by the Gallery Director:-

“We at the Gallery often have a conversation about where we are and how we might improve. These are ongoing discussions, and there are no quick and easy answers.

Currently, we see ourselves as very well regarded in the Region and well beyond. We have many loyal return visitors, and by far most of our first time visitors have been told by others ‘you must see the Wood Works Gallery.’

We are beginning to wonder if this indicates that we are regarded primarily as a sort of museum, a place to see wonderful works in wood and fine art, rather than purchase something fine and well considered, and of lasting value.

How do we better serve our makers and artists by transforming that profound appreciation of the Gallery to an active commitment to purchase works of value?

We often have these conversations amongst the staff, and they eventually guide us to new directions. So please give this some thought, and respond with a few paragraphs that might add to our ‘conversation’. This is not an exam, or dissertation. Relax.”

David Mac Laren
Director

General Selection Criteria

Applicants should also be aware of the following criteria and refer to the various points raised in their application for the position as applicable.

Possess an outgoing, bright personality, and be willing to fulfil customer expectations
Maintain a high standard of personal presentation
Enjoy working as part of a team and being a contributor as well as a team member
A background in Point of Sale and procedures – or willingness to learn
Be highly organised, professional, punctual and able to work with little supervision
Undertake on a continuing basis to gain knowledge of makers, products and timbers.
Willingness to assist with administrative matters as required
Be prepared to assist in developing marketing, sales plans and other strategies.
Participate in staff meetings and undertake on-going training as planned by management team.
Assisting the Operations Coordinator in the development of work instructions and procedures.
Assist in maintaining the Gallery’s Tourism Accreditation Status.

Bungendore Wood Works Gallery often receives requests from clients, artists and makers to advise our community of offers of items for sale, job opportunities, community service notices or other items that may be on interest to visitors to our website.

If you have an item that you feel would qualify for inclusion on our website email your details and the information to gallery@bwoodworks.com.au

Publication of all or any submissions is not guaranteed for posting on our website. Bungendore Woodworks Gallery reserves the right to be the sole authority in selection of materials and/or items submitted.

The following pages have been approved for posting. The Gallery takes no responsibility for items as listed being still available for sale or current. Every endeavour is made to maintain currency of the items appearing in this section. It is the responsibility of the supplier to inform the Gallery when an item or information is no longer applicable.