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Returns & Exchanges Policy

We want you to love what you have purchased or ordered from Bungendore Wood Works Gallery. If something is not right, let us know. Use the following directions when returning orders to either The Bungendore Wood Works Gallery or through our shipping department when returning online orders.

Please note: Bungendore Wood Works Gallery does not accept returns on items that have been damaged in any way by the purchaser. Please recognize this policy before bringing product back to our store or sending anything to us via mail.

Returns & Exchanges Policy

Bungendore Wood Works Gallery gladly accept returns of unused and undamaged or defective merchandise within 30 days of original purchase with the original sales receipt. Bungendore Wood Works Gallery accepts returns for exchange only. We do not perform cash or credit card refunds on returned merchandise.

When you make a purchase or purchases on the Bungendore Wood Works Gallery website, each package will have a tax invoice with details regarding merchandise purchased and payment information. If you are not happy with your online purchase, follow the directions detailed below in order to insure that your payment is properly credited back to your account or your exchange is executed to your liking.

E-mail us at gallery@bwoodworks.com.au or call +61 2 6238 1682 before returning or exchanging an item. You will receive an e-mail back from us with return or exchange instructions. On returned items you will only be credited the amount of the merchandise, you will not be credited for shipping costs.

If you would like other items in exchange for your original purchase, please specify which replacement items you would like on the packing slip when you ship your returned item. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Please send the item back to us at the address below and make sure to enclose your packing slip. Once we receive your package, we will promptly exchange or refund as you instruct.

Our return address is:

Bungendore Wood Works Gallery
Attn: Online Sales & Returns
22 Malbon St
Bungendore NSW 2621

Your refund will be credited back to the same card used to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns.

If you have any further questions please e-mail us at gallery@bwoodworks.com.au or you may call +61 2 6238 1682